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Getting a medical report or your records from Hamad (HMC)
How to request a medical report, a copy of your file or your scan images from Hamad Medical Corporation online, what it costs, how long it takes, how to get it delivered, and how to request one for a family member or use it abroad.
Last reviewed: 13 October 2026
- Where
- Online only: HMC website (Medical Reports) or the Lbaih app
- Cost
- QAR 50 with a valid health card (CD QAR 100); QAR 156 without
- Time
- Report about 14 working days; file copy or CD about 3
- Language
- English only; translate it yourself if needed
If you have been treated at a Hamad Medical Corporation (HMC) hospital, you can ask for a written medical report, a copy of your medical file, or a CD of your scans. People need these for insurance claims, a second opinion abroad, a new doctor, an employer, a court case or a visa. HMC takes these requests online only, through its website or the Lbaih app, and you pay when you apply. A new report takes about 14 working days, a copy of your file or a CD about 3, so ask early. This guide covers HMC first, then the government health centres (PHCC) and private hospitals, requests for family members, and how to use a report outside Qatar. Sick-leave certificates are a separate process, covered in our sick-leave guide.
Before you start
- Your Hamad health card number, and check the card is still valid (it makes the fee much lower)
- Your Qatar ID; if it has expired, a clear copy of your valid passport to upload
- The mobile number registered on your health card, because the one-time password (OTP) goes there
- An email address, for updates and for e-mailed copies of records
- Which HMC hospital treated you, the specialty (for example orthopaedics or cardiology) and roughly when
- What the report is for and who will read it (insurer, employer, court, doctor abroad), so you choose the right type
- A credit card for paying on the website (debit cards, Apple Pay and Google Pay only work in Lbaih)
- If you are asking for someone else: their health card number and proof you are allowed to act for them (for example a birth certificate, marriage certificate or power of attorney)
- Your delivery address and a phone number, if you want it sent by Qatar Post
Step by step
Decide what you actually need
HMC offers three things. A medical report is a new letter written by your doctor that summarises your condition and treatment; it is what insurers, employers and courts usually want. A copy of your medical file is a copy of what is already in your records, such as clinic notes or an old report. An imaging CD holds your actual X-ray, MRI, CT or mammogram pictures, which a doctor abroad may ask for. If you only want to see your own results, look in the Lbaih app first: its MyHealth section shows lab results, medicines and radiology results once the doctor has approved them, at no charge.
Check the rules that catch people out
You can only get a report from the hospital that treated you, and only if you were seen there in the last six months. If your visit was longer ago, you need to book a new appointment with that clinic first, and the report follows that visit. Each specialty needs its own report; HMC does not write one combined report covering several departments. Reports are written in English only. Sort these out now so your request is not rejected after you have paid.
Read guide: Seeing a specialist at Hamad: referrals, booking and changing HMC appointments →Make sure your health card details are right
With a valid health card, a report costs QAR 50; without one it costs QAR 156, so renew an expired card first if you can. The request uses a one-time password sent to the mobile number on your health card, so if you have changed your number, update it with HMC (call Nesma'ak on 16060) before you start. If your Qatar ID has expired you can still apply, but you must upload a copy of your valid passport.
Read guide: Get your health card (now linked to your QID) →Open the request online
Go to the Medical Reports (Release of Information) page on hamad.qa, or open the Lbaih app. Read the instructions on the page first, then choose to request a medical report. Enter your health card number and the one-time password sent to your phone. Lbaih signs you in with your Tawtheeq (National Authentication System) account, which normally uses your Qatar ID number as the username.
Read guide: Tawtheeq (National Authentication System): signing up and logging in →Fill in the form once, carefully
Choose the hospital, the specialty and the type of record (report, file copy or imaging CD), and say what it is for. If you need two copies, ask for the extra one in this same request: it is free here, but a separate request later costs the full fee again. Choose how to receive it: e-mail works for copies of records, while CDs must be collected or delivered. Submit only one request for the same thing. HMC says duplicate requests are the most common reason for rejection, and each request is billed separately.
Pay, or go in person if your insurer will repay you
On the website you pay by credit card. In Lbaih you can also use a debit card, Apple Pay or Google Pay. If a private insurance company or your employer will refund the fee, HMC says you must apply in person at the hospital so you get a payment receipt for the claim. If HMC cancels your request you are refunded, but there is no partial refund if only part of it can be done.
Read guide: Health insurance in Qatar: what residents and visitors need →Wait for the SMS and follow up
HMC sends an SMS whenever the status of your request changes. A new medical report generally takes 14 working days, because your doctor has to write and sign it. File copies and imaging CDs generally take 3 working days. If you have heard nothing after that, call Nesma'ak on 16060 with your request details.
Receive it by e-mail, collection or Qatar Post
If you chose e-mail, the copy arrives in your inbox. Otherwise collect it from the HMC facility named in your request (take your Qatar ID), or choose delivery through Qatar Post if offered when you apply. With delivery, Qatar Post calls you the day before to agree a time and place; when the service started in 2019 the fee was QAR 50, paid on delivery, so check the current charge when you apply. Check names, dates and the diagnosis as soon as you get it.
Read guide: Post and deliveries in Qatar: P.O. boxes, parcels and customs →Requesting for a family member or someone else
The person asking must be 18 or over. HMC accepts requests from a patient's representative with the right paperwork: parents for a child, adult children for a parent, spouses, siblings and legal guardians. Expect to prove the relationship (birth or marriage certificate) or your authority (a power of attorney or court guardianship order), plus a copy of the patient's ID. HMC's systems have strict identity checks, so for an adult who cannot apply themselves, or for a patient who has died, call 16060 first and ask exactly what they need.
Read guide: Making a power of attorney in Qatar →Health centres (PHCC) and private hospitals
HMC only handles HMC records. For a report from a government health centre, ask Primary Health Care Corporation (PHCC): HMC says PHCC report requests are made in person at your health centre, and PHCC's Nar'aakom app lets parents request some services, including medical reports, for children under 18 added as dependents. Private hospitals and clinics each have their own medical records department; call or visit and ask for their request form, fee and timing. Each one only releases the records it holds.
Translate and attest it if it is going abroad
Because HMC reports are in English only, get a certified legal translation if an Arabic-speaking court or office, or another country, needs another language. For official use outside Qatar, the Ministry of Foreign Affairs attests medical reports issued by hospitals and health centres under the Ministry of Public Health, online through its e-services or at the Consular Affairs building, for QAR 100. Ask the receiving office or embassy first whether it also needs its own embassy stamp.
Read guide: Notarising and translating documents in Qatar: MOJ authentication and certified translators →
What it costs
| Medical report or copy of medical file (valid health card) | QAR 50 |
| Imaging CD (valid health card) | QAR 100 |
| Report, file copy or CD (no valid health card) | QAR 156 each |
| Extra copy asked for in the same request | Free |
| Extra copy asked for in a separate request | QAR 50 (QAR 156 without a valid health card) |
| Qatar Post home delivery (fee when launched in 2019; check when applying) | QAR 50 |
| MOFA attestation of a medical report | QAR 100 |
Official fees at the time of review. Fees change, so confirm before paying.
Common mistakes
- Sending the same request twice because the first seemed slow; duplicates get rejected and each one is billed
- Asking one hospital for a report about treatment at another, or for several specialties in one report
- Leaving it until the week before a flight, court date or insurance deadline; a new report takes about 14 working days
- Applying with an expired health card and paying QAR 156 instead of QAR 50
- Applying online when your insurer or employer needs an official receipt; apply in person instead
- Having an old mobile number on your health card, so the one-time password never arrives
- Ordering a second copy later instead of ticking an extra copy in the first request
- Paying for a report when you only needed to see a lab or scan result that is already free in Lbaih
Questions people ask
How long does a Hamad medical report take?
HMC says a new medical report generally takes 14 working days, because the treating doctor must write it. A copy of your file or an imaging CD generally takes 3 working days. You get an SMS each time the status changes, and you can chase it on 16060.
Can I get the report in Arabic?
No. HMC issues medical reports in English only. If you need Arabic or another language, take it to a certified legal translator, and attest it if it is for use abroad.
My treatment was more than six months ago. Can I still get a report?
Not straight away. HMC only writes reports for patients seen at that hospital in the last six months. Book a new appointment with the same clinic; after that visit you can request the report. A copy of what is already in your file is a separate request.
Can I request a report for my wife, child or parent?
Yes, if you are 18 or over and can show you are their representative: parents, adult children, spouses, siblings and guardians are accepted with the right paperwork. Have proof of the relationship or a power of attorney ready. If you are unsure what is needed, call Nesma'ak on 16060 before you pay.
How do I get my MRI or X-ray images for a doctor abroad?
Request an imaging CD rather than a report. It costs QAR 100 with a valid health card and usually takes about 3 working days. CDs cannot be e-mailed, so collect it or choose delivery, and ask for the written radiology report as well if the doctor needs it.
My insurance company will refund the fee. Can I still apply online?
HMC says patients with private insurance should apply in person at the hospital so they receive a payment receipt to claim with. Check what your insurer needs for the claim before you go.
Can the report be delivered to my home?
Yes, Qatar Post delivers HMC reports and CDs if you choose delivery when you apply. Qatar Post calls the day before to arrange a time. The fee was QAR 50, paid on delivery, when the service began; check the current charge when you apply.
Do I need to attest the report for use in my home country?
For official use abroad, usually yes. Qatar's Ministry of Foreign Affairs attests medical reports from hospitals and health centres under the Ministry of Public Health for QAR 100, online or at Consular Affairs. Some countries also want their own embassy's stamp, so ask the office that will receive it.
Official sources
- HMC: Medical reports FAQ (fees, times, rules) ↗
- Qatar Tribune: Medical report requests must be made online (HMC) ↗
- HMC: Lbaih app FAQs ↗
- Gulf Times: Q-Post to deliver medical reports to patients' doorsteps ↗
- PHCC: E-services (Nar'aakom) ↗
- MOFA: Medical reports attestation ↗
Always check the official source before acting. QatarSteps is independent and not a government website.