Guides / Government apps & documents / Metrash, Hukoomi & Tawtheeq
Using the new Hukoomi portal: government services in one place
Hukoomi (hukoomi.gov.qa) is Qatar's official government portal, relaunched in June 2026 with a personal dashboard and services grouped by 'Life Moments'. Here is how to sign in, what you can do there, and when you still need Metrash or a ministry's own site.
Last reviewed: 13 October 2026
- Website
- hukoomi.gov.qa (relaunched 16 June 2026)
- Login
- Tawtheeq (National Authentication System) with your QID
- Cost
- Free to use; individual services may charge their own fees
- Help
- Government Contact Centre 109, 24 hours a day
Hukoomi is the Government of Qatar's central online portal, run by the Ministry of Communications and Information Technology (MCIT). On 16 June 2026 MCIT relaunched it: it used to be mainly a directory of information and links, and now you sign in once and can complete some services directly, see your personal profile, track your government transactions and keep saved documents. Services are also grouped into 'Life Moments', complete journeys for events such as getting married or owning a boat, and more are being added. Hukoomi does not replace everything: residence permits, visas and traffic still run in the Ministry of Interior's Metrash app, and many ministries keep their own portals and apps. This guide explains what is on the new Hukoomi, how to sign in, which Life Moments matter to expat residents, and where to go for everything else. Set up your Tawtheeq login first, because the new Hukoomi uses it.
Before you start
- A valid Qatar ID (QID); visitors without a QID cannot create the login
- An active Tawtheeq (National Authentication System) account, username and password
- A Qatari mobile number registered in your own name, for the one-time login codes
- A computer or phone with an up-to-date browser (Hukoomi's new services are on the website)
- Your national address registered and up to date in Metrash, because government systems share it
- A bank card for any service that charges a fee
- Scans or photos of documents a service may still ask for, such as your passport or marriage papers
- A clear idea of which ministry normally handles your task, so you know whether Hukoomi completes it or sends you on
Step by step
Understand what the new Hukoomi is
Hukoomi has been Qatar's official government portal since 2008, and the June 2026 version is the first product of MCIT's 'Digital Factory' programme. It has moved from being an information portal, where you read about a service and followed a link, to an interactive one where some services are completed on the site itself. Qatar says about 2,300 government services are now available online across all its platforms, but they are not all on Hukoomi. Think of Hukoomi as the front door: it explains services, groups them by life event and signs you in, while many tasks still finish on a ministry's own portal or app.
Set up Tawtheeq before you start
The new Hukoomi uses Tawtheeq, the National Authentication System, for single sign-on: one username and password for many government websites. If you have not registered yet, do that first with your QID and a mobile number in your name. Most login problems on Hukoomi are really Tawtheeq problems, such as an inactive account because the SIM is in your employer's name, or a forgotten password. Our Tawtheeq guide covers signing up and fixing these, so this guide does not repeat them.
Read guide: Tawtheeq (National Authentication System): signing up and logging in →Open hukoomi.gov.qa and choose your language
Type hukoomi.gov.qa into your browser yourself rather than following a link in a message, so you know you are on the real site. The new platform offers more than one language and several display options, so switch to English or Arabic as you prefer. You can browse the information pages and Life Moments without signing in. To complete a service, see your profile or track anything, you need to sign in.
Sign in with Tawtheeq
Choose the sign-in option and you are sent to the National Authentication System login page. Enter your Tawtheeq username and password, then confirm with the code sent by SMS or with the Tawtheeq app. You are returned to Hukoomi already signed in. Once you are in, the platform shows services suited to your age, family status and circumstances, so a married parent sees family, education and health services first.
Read guide: Tawtheeq (National Authentication System): signing up and logging in →Look around your profile and dashboard
After signing in you have a personal profile and dashboard. From here you can see your personal details, track your activities and government transactions, open documents saved to your account and, if you own them, monitor registered assets such as boats and falcons. Government bodies now share data through Qatar's national data exchange platform, so you should not have to upload the same documents, such as your ID card, again and again. If a detail looks wrong, it usually has to be corrected at the source, for example your address in Metrash.
Choose a Life Moment, if one fits
Life Moments gather every step for one event into a single journey, so you do not need to know which ministry does what. At launch there were six: getting married, winter camping, owning a falcon, owning a boat, benefiting from social welfare and managing retirement. For marriage, for example, the journey covers the premarital medical examination, choosing an authorised marriage officiant and getting the marriage contract. Not every journey applies to expats: seasonal camping permits are for Qatari citizens only under the 2026-27 rules, and social welfare and retirement services are aimed mainly at citizens. MCIT says more Life Moments and business services will be added.
Read guide: Getting married in Qatar as an expat →Search for anything else
If your task is not in a Life Moment, use the search box or the virtual assistant and describe what you want in plain words, such as 'boat registration' or 'certificate attestation'. Services are also grouped into broad categories such as health, education and community services. Read the service page before starting: it should say which government body provides the service, what you need and whether you finish it on Hukoomi or on that body's own portal. If you are sent to another site, check the web address ends in .gov.qa or is the body's known official domain.
Know where the everyday services actually run
Most of what residents do every year still happens outside Hukoomi. Residence permits, family visas, exit and entry, traffic fines and vehicle registration are in the Ministry of Interior's Metrash app. Health centre appointments use PHCC's Nar'aakom app and Hamad hospital appointments use HMC's Lbaih app. Electricity and water bills are with Kahramaa, municipal complaints go through the Oun app or 184, legal documents and powers of attorney through the Ministry of Justice's Sak, and certificate attestation through the Ministry of Foreign Affairs. Use Hukoomi to find the right one, then use that body's own channel.
Read guide: Metrash: registering and using Qatar's Ministry of Interior app →Track your requests
For anything you start on Hukoomi, follow its progress in the transactions area of your profile rather than starting a new request. Keep any reference number shown when you submit, and screenshot the confirmation screen. Requests made on another platform, such as a visa in Metrash or a complaint in Oun, are tracked on that platform. If a request seems stuck for longer than the service page says it should take, contact support with the reference number.
Keep your details up to date at the source
Hukoomi pulls your information from other government systems, so it can only be as accurate as they are. If you move house, update your national address in Metrash. If you change your mobile number, update it in Tawtheeq while you can still log in, or you will stop receiving login codes. Keeping both current means Hukoomi, and the services behind it, can reach you and fill in your forms correctly.
Read guide: National address in Qatar: registering and updating it →Get help when you are stuck
The new Hukoomi lets you raise a support request at any hour, and the virtual assistant can point you to the right service. You can also call the Government Contact Centre on 109, which has supported Hukoomi's e-services since 2007 and works 24 hours a day. For a neighbourhood problem such as rubbish, pests or an abandoned car, use Oun or call 184 instead, because that is where the Ministry of Municipality handles it. You can also send feedback through the platform, which MCIT says it uses to decide what to improve next.
Read guide: Reporting municipal problems with the Oun app and the 184 call centre →Stay safe online
Never give your Tawtheeq password or a one-time code to anyone, including someone who says they are from Hukoomi, a ministry or your employer. Fake messages sometimes copy government names to ask for card details or 'unpaid fees'; a real service shows its fee inside the official site or app before you pay. Sign out after using a shared or office computer. If you think you have been tricked, change your Tawtheeq password straight away and call your bank.
Read guide: Common scams in Qatar: fake fine messages, delivery texts, job and rental fraud →
What it costs
| Using Hukoomi and creating a Tawtheeq account | Free |
Official fees at the time of review. Fees change, so confirm before paying.
Common mistakes
- Expecting to renew your QID, apply for a family visa or pay traffic fines on Hukoomi: those are in Metrash.
- Trying to sign in before your Tawtheeq account is active, or with a mobile number that is not in your name.
- Starting a duplicate request because you did not check the transactions area of your profile first.
- Following a link in an SMS or WhatsApp message that claims to be Hukoomi instead of typing hukoomi.gov.qa yourself.
- Assuming every Life Moment applies to you: camping permits, social welfare and retirement are mainly for Qatari citizens.
- Trying to correct your address or phone number on Hukoomi when it has to be changed in Metrash or Tawtheeq.
- Using the Hukoomi phone app and thinking it has the new services: the new features are on the website.
Questions people ask
Can expats use the new Hukoomi, or is it only for Qataris?
Residents with a QID can sign in with Tawtheeq and use it. Some Life Moments are mainly for citizens, such as seasonal camping permits, social welfare and retirement services, so expats will use the search, information pages and journeys such as marriage or boat ownership more. Visitors without a QID cannot create the login.
Do I still need Metrash now that Hukoomi has been upgraded?
Yes. The Ministry of Interior's services, including residence permits, visas, exit permits, traffic fines and vehicle registration, are still in Metrash, which has its own registration. Hukoomi can tell you about them, but you do them in Metrash.
Where is the 'new baby' or 'moving house' journey?
At launch the new Hukoomi had six Life Moments: getting married, winter camping, owning a falcon, owning a boat, social welfare and retirement. MCIT says more will be added, but until they are, follow our guides for a birth certificate and for moving house, which take you through each agency in order.
I cannot log in to Hukoomi. What should I check?
First check that your Tawtheeq account is active and that you can sign in on the National Authentication System self-service site. The usual causes are a mobile number registered to someone else, a forgotten password or a suspended account after several wrong attempts. If that does not solve it, call 109.
Is there a Hukoomi app?
There is a long-running Hukoomi mobile app from MCIT with government news, a directory of services, maps, events and a feedback option. The June 2026 relaunch with Life Moments, a personal dashboard and transaction tracking was announced for the website, hukoomi.gov.qa, so use the website for those features.
Will I have to upload my QID and other documents every time?
Less often than before. Government bodies now exchange data securely through Qatar's national data exchange platform, so details such as your ID can be pulled in automatically. Some services may still ask for documents they do not already hold, such as a foreign certificate.
Can I complain about a government service through Hukoomi?
You can raise a support request or send feedback through the platform, and call the Government Contact Centre on 109 at any time. For problems in your street or building, such as waste, pests or drainage, the Ministry of Municipality's Oun app or 184 is the right channel.
Is it safe to enter my details on Hukoomi?
Yes, as long as you are on the real site: type hukoomi.gov.qa yourself and sign in only through the National Authentication System page. Do not trust links in text messages asking you to pay fees or confirm details, and never share your password or one-time codes.
Official sources
- Hukoomi, the Qatar government portal ↗
- QNA: New and enhanced Hukoomi platform launched (June 2026) ↗
- The Peninsula: Upgraded Hukoomi transforms digital government experience (June 2026) ↗
- Gulf Times: New Hukoomi maps life's milestones ↗
- MCIT: Qatar Government Contact Center (109) ↗
- Zawya / Gulf Times: Over 2,300 government services now online (April 2026) ↗
Always check the official source before acting. QatarSteps is independent and not a government website.